Returns

Returns 

S&B will gladly accept returns or exchanges of merchandise with original receipt within 30 days of the original purchase date. This is on the assumption the purchase was made on non-sale full priced items. Purchases made on sale items will only be accepted within 14 days of the purchase date. This will be on an exchange or credit only and not for a refund 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
To complete your return, we require a receipt or proof of purchase. 
 
Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
 
Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sauceandbrown.com and send your item to: Sauce & Brown,
138 Forest Road,
Annesley Woodhouse,
Nottingham,
NG179HH.
 
Shipping 
To return your product, you should mail your product to:
Sauce & Brown,
138 Forest Road,
Annesley Woodhouse,
Nottingham,
NG179HH.
 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

  

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

As an online trader, we must also provide a link to the below: 

www.ec.europa.eu/consumers/odr 

 
 

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